Contact information

It's always a pleasure to receive your messages. No matter whether your concern relates to an order, a product, shipping, or any other topic, our team is here to provide assistance.

Customer Assistance

Email: support@lumolott.com
Reply time: typically within 24–48 hours, from Monday to Friday

Order-Related Concerns

So that we can respond as efficiently as possible, please be sure to include your order number in the message you send us.

Other Subjects

For subjects such as wholesale, partnerships, press, or other general inquiries, please use the email address mentioned above. Your message will be forwarded internally to the team responsible.